Update my passphrase

If you know your Directory passphrase and wish to change it, follow the steps below.

1. In your browser, go to Passphrase Management. While you work through the Directory ID pages, do not click the back button on the browser window.
2. Under Update Passphrase section, enter your current passphrase then enter the passphrase you wish to use in the New Passphrase field. Re-enter the new passphrase in the Confirm New Passphrase field
3. Click Update Passphrase.

Forgot my passphrase

If you do not know your Directory passphrase, view Use a Verified Phone Number for Forgotten Passphrase. If a recovery phone is not set, see Add a Verified Phone for Directory ID Passphrase Resets.

Trouble logging in after a passphrase change

If you can't log in to your managed computer after changing your passphrase, try entering your previous passphrase or use the GlobalProtect VPN Connect Before Logon feature .

Contact the IT Service Desk to reset your password if you haven't set up a Verified Phone.