NOTE: On August 30, 2019, existing Lucidchart customers that have been active within the last year will not see any changes to their experience with Lucidchart. Customers that have not been active within the last year will be converted to view-only accounts.

Lucidchart customers are encouraged to use Google's Chrome web browser to access both applications application. For Windows users who cannot use Google Chrome, Lucidchart recommends using Microsoft's Internet Explorer 11 to achieve the optimal Lucidchart experience.

While designed to be a streamlined and intuitive experience, Lucidchart customers may encounter technical issues when attempting to execute certain actions. Lucidchart recommends that customers attempt a simple troubleshooting process to alleviate such technical issues. To learn how to troubleshoot minor technical issues with Lucidchart follow the steps listed below:

1. Ensure browser is updated to its latest version.
   • Chrome: Update Google Chrome
   • Internet Explorer: Which version of Internet Explorer am I using?
   • Firefox: Update Firefox to the latest version
   • Safari: How to install the latest version of Safari
2.  Clear cache and cookies.
   • Chrome: Delete your cache and other browser data
   • Internet Explorer: View and delete your browsing history
   • Firefox: How to clear the Firefox cache and Delete recent browsing, search and download history
   • Safari: Manage cookies and other website data
3.  Disable add-ons and extensions.
   • Chrome: Manage your extensions
   • Internet Explorer: Manage add-ons in Internet Explorer
   • Firefox: Disable or remove add-ons
   • Safari: Uninstall extensions

For more information, visit the technical support centers for each browser:

• Chrome: Google Chrome Support Center
• Internet Explorer: Microsoft Support Center
• Firefox: Mozilla Support Center
• Safari: Safari Support Center