Microsoft Faculty/Staff Agreement Frequently Asked Questions (FAQ)


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Why did UMD seek out this contract, and how did UMD get it?

The University of Maryland has had a software licensing agreement covering faculty and staff for years – giving University of Maryland, College Park faculty and staff access to a host of Microsoft products including Operating System upgrades, Office productivity suite, and programming applications. In 2012, UMD officials signed an addendum to the MEEC (Maryland Educational Enterprise Cooperative) contract to make infrastructure products centrally available to faculty and staff.

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What are the benefits of this Server license addendum to the agreement?

Infrastructure products are now centrally provided, as the Division of Information Technology is funding campus-wide enterprise server licenses. Departments and colleges can now get these products at no cost (savings to their budgets), deploy applications developed locally, and allow broad use legally (client access licenses included). This will spur growth in use of these tools and will also help to ensure that the most modern and secure versions are used, as there is now no budgetary impediment to upgrading.

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What products are included in the Server license agreement, and how can I get the Server products? 

These server applications are available for institutional (university business) use: Forefront, Lync, SharePoint, System Center, and Windows. The server applications are available via the Division of Information Technology's Software Licensing Office.
 
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What products are included in the software licensing agreement with Microsoft, and how can I get these products?

These products are available: Windows 11, Microsoft Office 365, and Forefront Security EndPoint Protection.
 
Depending on the type of software, faculty and staff can get products by using a website hosted for the university or by an external party, by making purchases at the Terrapin Technology Store, and/or by ordering products via Software Licensing at TERPware
 
Faculty and staff who use the external website should expect to authenticate with their university credentials. Visit terpware.umd.edu to find more details and to get started. 
 
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How may faculty and staff use the products covered by the agreement?

There are some terms that UMD faculty and staff should become familiar with when selecting software under the UMD software licensing agreement.
Since UMD faculty and staff do not own the software license in these cases, you will be required to remove the software from your machine immediately upon expiration of the licensed period or upon termination of your employment at the University of Maryland, College Park.
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What kinds of support will be available for use of Microsoft products?

The Service Desk staff will make a best effort attempt to support customers needing help with installing, configuring, and using Microsoft Office. 
 
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What if Microsoft releases new products? Are all new products covered throughout the life of the contract?

The contract is written in such a way to cover us for both new versions and new releases for institutional  use purposes, including desktop suite, operating system upgrades, and server applications.
 
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How do I download and install a Microsoft product?

Go to the IT Service Center site and in the Category drop-down menu select Software Downloads. Once that search is returned, click on the drop-down menu for the sub-category of your choice (e.g., Macintosh or Windows).
 
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